COMPLAINT

When picking up the shipment, please check your package in the presence of the courier. If there is visible damage (torn parts or crushing) on ​​it, you should not download the package. In this case, please do not request by phone to the number +355 or send us an email with your data (name, surname and telephone) at the address returns@thetrailstores.com and state the reasons why you refused to download the package. We will inform you about the further procedure as soon as possible.

After the courier service delivers the shipment, please  check the product  and  if there is visible damage (torn parts or crushing) or the product is not in accordance with your order, please Send us an email with your data (name, surname and phone number) at the address  returns@thetrailstores.com  and state the reasons why you want to replace / return the package. Please contact us no later than 24 hours after receiving the shipment. Our operators will inform you about the further procedure, as soon as possible.

You can replace the product in agreement with our operators. You send the product that changes to us by express mail, at your own expense. After receiving the product, we check if the product is damaged, and then we send you a suitable replacement.

If the purchased product has defects in terms of the provisions of the Law on Consumer Protection, please act in a manner defined by the rulebook on consumer complaints for goods purchased through an online store, which together with a completed complaint form should be sent to the address returns@ thetrailstores.com